EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 (ITSMF18.EN)
Scope
The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification validates
a professional’s knowledge about:
• introduction to IT service management;
• the service management system (SMS);
• the operation of the service management system.
Summary
IT service management describes the design, delivery, support, and improvement of IT-related
services to support business outcomes. The international standard for service management,
ISO/IEC 20000-1:2018, defines the requirements for establishing, implementing, maintaining, and
continually improving a service management system (SMS). The SMS makes it clear what is
essential to managing the service lifecycle: one must plan, design, transition, deliver and improve
services. As services meet the agreed requirements, value is delivered to customers, users and the
organization providing those services.
This EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification
describes the key information and concepts for IT service management based on ISO/IEC 20000-
1:2018. This course builds the fundamental skills and knowledge enabling one to participate in
organizational teams working within service management. The emphasis is on the service
management system and service management processes, specifically, the core concepts and
basic terminology of IT service management based on ISO/IEC 20000-1:2018.
Successful completion of the EXIN IT Service Management Foundation based on
ISO/IEC 20000:2018 is recommended for the EXIN IT Service Management Specialist based on
ISO/IEC 20000:2018. The Specialist is strongly focused on the practical skills necessary to deploy a
service management system and ensure its ongoing relevancy, maintaining, and improving as
necessary, its alignment to the defined service management policy and other organizational
policies and plans.

Target Group
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is intended for everyone
playing a role or having an interest in service management.
The target group includes, but is not limited to:
• managers;
• business and supervisory staff;
• team leaders;
• service designers;
• IT architects and/or planners;
• IT consultants;
• IT audit managers/auditors;
• IT security managers/officers;
• project/program managers;
• suppliers, lead suppliers and sub-contracted suppliers;
• customers of service providers.
Requirements for Certification
• Successful completion of the EXIN IT Service Management Foundation based on ISO/IEC
20000:2018 exam.

Examination Details